Your Data at pk111 Fully Secured

Pk111 is the platform trusted by millions of gamers across Bangladesh. We understand that when you register with us, you share personal information — and that trust means everything to us. This Privacy Policy clearly explains what data pk111 collects, why we collect it, how we use it, and how we keep it safe.

By using any pk111 service, you are agreeing to this Privacy Policy. We encourage you to read it carefully. If you have any questions, our support team is always ready to help.

Pk111 collects certain information needed to provide you with our services. This data falls into two categories — what you provide directly and what our systems collect automatically.

Information Provided Directly:

• At registration — full name, date of birth, mobile number, email address, and residential address.
• For identity verification purposes — a copy of your National ID, passport, or driving licence.
• For financial transactions — payment method details (bKash/Nagad number, bank details).
• When you contact support — your messages and any attachments you provide.
• Data related to any active self-exclusion or responsible gaming settings.

Automatically Collected Information:

• IP address, browser type, and operating system information.
• A log of which games you have played on pk111 and how long you played them.
• Date and time of login and logout.
• Device type — mobile, tablet, or desktop.
• Data collected from cookies and web beacons.

Pk111 uses your information only for specific and legitimate purposes. A full list of how we use your data is provided below:

Pk111 never sends marketing messages without your consent. You can opt out of marketing communications at any time.

Pk111 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Active account data — retained for as long as your account remains active.
• Financial transaction records — retained for a minimum of 5 years as required by law.
• KYC documents — retained for up to 5 years after account closure.
• Gaming logs and activity records — retained for up to 3 years.
• Support contact history — retained for up to 2 years.
• Marketing consent records — retained for 3 years after consent is withdrawn.

Once the applicable retention period expires, data is securely deleted or fully anonymised. You may request account closure at any time — upon which all data will be removed, except where retention is required by law.

Pk111 never sells your personal information. However, limited data may be shared with certain third parties where necessary to deliver our services:

• Payment Providers: Approved payment gateways including bKash, Nagad, and Rocket — used solely to process transactions.
• Game Providers: Game software partners — minimal data shared for the operation of gaming services.
• IT Service Providers: Under strict confidentiality agreements for cloud hosting and server management.
• Regulatory Authority: Required information disclosed to government or regulatory authorities under legal order.
• Anti-Fraud Services: In partnership with specialist agencies for fraud prevention and anti-money laundering.

Pk111 uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored in your browser.

Types of cookies pk111 uses:

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: Used to monitor site usage and improve performance — can be disabled.
• Marketing Cookies: To show you relevant offers — fully within your control.

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain pk111 features.

Pk111 believes you have full rights over your own data. We uphold the following rights:

• Right to Know: You can request to see what information pk111 holds about you.
• Right to Rectification: You may correct any inaccurate or outdated information.
• Right to Erasure: Under certain conditions, you may request that your data be deleted.
• Right to Data Portability: You can request a copy of your data in a portable format.
• Right to Object: You may object to the use of your data for specific purposes.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be restricted.
• Right to Withdraw Consent: You may withdraw your marketing consent at any time.

Pk111 follows the highest industry standards to protect your data. Our security framework operates across the following layers:

• 256-bit SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account at login.
• Firewall Protection: Advanced firewall systems prevent unauthorized access.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Data Backup: Regular encrypted backups of critical data.
• Staff Training: Every pk111 employee receives regular training on data protection.

Pk111 is strictly for users aged 18 and above. We do not knowingly collect data from or allow account registration by anyone under 18.

• Age verification is mandatory at the time of registration.
• The KYC process includes age verification.
• If anyone under the age of 18 is found to have registered, their account will be closed immediately.
• All data associated with such accounts is permanently deleted.

If you believe a minor is using pk111, please notify our support team immediately — we will act promptly.

Pk111 may update this Privacy Policy when necessary. When changes are made, we take the following steps:

• Email or SMS notifications are sent for significant changes.
• The "Last Updated" date at the top of this page is revised accordingly.
• On your first login after a policy update, you may be asked to confirm your acceptance.
• A summary of the changes will be published on the website.

If you do not agree to the updated policy, you may contact pk111 Support to request account closure. Continued use of the service after any changes will be considered your acceptance of the revised policy.